Staff Performance Support Consultant - Federal (Escalations Engineering)

Join our Customer Service and Support team as a Staff Performance Support Consultant to drive the successful closure of critical escalated technical issues for our largest customers. You will work on a mixture of reactive and proactive engagements, using your technical troubleshooting skills and consulting expertise to help customers get maximum value from our platform.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Progressive experience in technical support, software development, performance load testing or professional services
• Working knowledge of the components in a web applications stack
• Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc..
• Experience with working with (or debugging) Object Oriented code (Java preferred)
• Working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
• Strong problem-solving, leadership, time management, and critical thinking skills
• Excellent communication and presentation skills with an aptitude for learning new technologies

Benefits

• Highly competitive base salaries
• Generous holiday allowances
• Bonus scheme
• Stock options
• Flexible working arrangements