Staff ServiceNow Engineer

As a Staff ServiceNow Engineer, you will design, develop, and lead the implementation of services and infrastructure to support Visa's Managed Dispute Resolution Services.

Requirements

• Lead the development, testing, and debugging of new and existing functionalities to meet specific requirements.
• Mentor and provide guidance to junior developers and team members.
• Write comprehensive technical design and build documentation for all technical infrastructure aspects.
• Collaborate with Systems Architects, Product Managers, and other stakeholders to ensure the successful implementation and testing of requirements.
• Drive design solutions, implementation requirements, and testing plans.
• Troubleshoot and resolve complex errors in the ServiceNow configuration.
• Identify requirement gaps and provide configuration options with respective pros and cons.
• Collaborate with internal customers and business analysts for requirement clarifications and solution design.
• Participate in project meetings/daily scrums and communicate development status.
• Serve as a technical contact and provide third-level support to respond to complex client inquiries.