Staff ServiceNow ITSM Process Engineer

We are seeking a ServiceNow ITSM Process Engineer to advance our service management goals across the Digital Technology organization. The successful candidate will develop standards and guidelines for ITSM practices, educate practitioners on best practice tools and techniques, and ensure processes are being effectively managed.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Bachelor's degree in Information Technology or equivalent experience.
• ITIL V3 or V4 Certification
• A minimum of 10+ years related experience working in large, global, technology functions.
• 5+ years of experience coordinating all aspects of ITSM across multiple process/practice areas and activities.
• Strong technical background with a deep proficiency of IT infrastructure and application development.
• Demonstrable experience in availability, configuration management and other ITSM areas.
• Experience with data analysis and reporting tools (e.g., ServiceNow Performance Analytics, SQL, Excel, BI tools).
• Experience with ServiceNow products and services.
• Strong understanding of CSDM.
• Excellent analytical and problem-solving skills
• Possess excellent communication skills to convey results to different levels of leadership
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development