Staff Software Gen AI Engineer

We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're building a world-class, AI-powered Go-To-Market CRM that gives every seller real-time, data-driven guidance from lead to cash and right inside the Now Platform.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years of software development experience with a solid foundation in system design and cloud engineering.
• Experience in building enterprise applications on the ServiceNow platform, including scripting, Flow Designer, and Integration Hub.
• Strong familiarity with AIA Studio for creating intelligent, no/low-code automation flows integrated with AI.
• Hands-on experience with AI technologies:
• Agentic AI (LangGraph, AutoGen, CrewAI, or similar)
• RAG frameworks (LangChain, Haystack)
• Knowledge Graphs ( RDF/OWL, SPARQL)
• Strong programming skills in Python, Java, or JavaScript.
• Experience with cloud platforms (Azure, AWS, or GCP) and LLM APIs (OpenAI, Anthropic, Mistral, etc.).
• Understanding of vector databases and embeddings.
• Experience working with GTM domains (CRM, customer engagement, marketing automation, sales analytics).

Benefits

• Benefits are not specified in the job description.