Staff Support Account Manager

ServiceNow is seeking a highly motivated Support Account Manager to provide world-class customer service, drive cross-functional teamwork, and deliver solutions for strategically important customers. The role involves proactive and reactive services, maintaining service level agreements, and identifying potential service degradation. ServiceNow emphasizes a team-oriented culture focused on innovation, belonging, and sustainability.

Requirements

• Experience in integrating AI into work processes.
• Excellent written and oral communication skills.
• Understanding of ITSM in enterprise environments.
• Comfort interacting with all levels of management.
• Working knowledge of ITIL process.
• Growth & collaborative mindset

Benefits

• Health plans
• 401(k) Plan
• Employee Stock Purchase Plan
• Flexible Time Away Plan
• Family Leave Programs
• Learning Experience Platform
• Tuition Reimbursement Program
• Mentoring Program
• Team Building Activities
• Global Well-being Days