Staff Technical Program Manager

Join ServiceNow, a leading enterprise software company, as a Staff Technical Program Manager in our APAC region. As a key partner to our architecture and engineering teams, you will drive large, highly visible, complex programs for our Cloud Engineering organization against tight deadlines. You will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic and tactical organizational initiatives.

Requirements

• Project management experience with large cross-functional teams
• Technical background in engineering or operations roles in a multi-region environment
• Strong vendor management and problem-solving skills
• Excellent oral and written communication skills
• Experience managing infrastructure programs to support building and scaling applications/services on public/private cloud in an MSP setting
• Masters degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related technical field
• 6+ years’ of project/program management with at least four years dedicated to running large engineering programs, ideally in an international setting
• Project or Program Management certification, e.g., Agile PM, PMI, PRINCE2, MSP, etc
• 4+ years of relevant technical experience in programming, systems or network administration, hardware/software, or data center technologies
• Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Ansible, Puppet, cfengine, chef, Splunk, Logstash)
• Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
• Deep understanding of Linux servers and their components, including networking, storage, and software packaging
• Familiarity with networking technologies such as routing, switching, and load balancing is a plus
• Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations
• Strong understanding of security and regulatory objectives, standards, and building scalable control implementations for multiple cloud environments
• Understanding of commercial certification and attestation is a plus
• Facilitation skills in leading planning meetings, reviews, and retrospectives
• Excellent negotiation, communications, and presentation skills
• Strong customer orientation
• Exceptional organizational and planning skills, with an ability to manage cross-functional and globally distributed project teams
• Experience with Agile tool and techniques
• Prior experience at a SaaS, PaaS or IaaS Cloud company a plus

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading enterprise software company
• Chance to drive large, highly visible, complex programs for our Cloud Engineering organization
• Collaborative and dynamic team environment
• Opportunity for professional growth and development
• Comprehensive training and support
• Flexible work arrangements, including remote work options
• Equal opportunity employer with a commitment to diversity and inclusion
• Accommodations for candidates with disabilities
• Export control regulations compliance