Staff UX Researcher

ServiceNow is seeking a Staff UX Researcher to represent customer needs and drive product and design validation. The role involves user research, design assessment, and collaboration with Product Managers and Designers to improve user experiences. This position supports ServiceNow's mission to make the world work better through AI-enhanced technology.

Requirements

• Experience in leveraging AI to solve problems and understand processes.
• Extensive customer-centered research techniques experience.
• Expert knowledge in defining, planning, and executing research studies.
• Portfolio of research demonstrating insight and experiences.
• Ability to learn quickly.

Benefits

• Health plans
• 401(k) Plan with company match
• Flexible spending accounts
• Flexible time away plan
• Family leave programs