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maurices
Store Infrastructure Associate
Store Infrastructure Associate at maurices (Duluth, MN). Provide first-line tech support for retail stores using ServiceNow incident tracking. Hardware troubleshooting, asset management, deployments. HS diploma, 1+ tech support experience required.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 6, 2025
maurices is a women’s apparel retailer seeking a Store Infrastructure Associate to join its corporate office in Duluth, Minnesota. The successful candidate will provide first-line support and maintenance for the technology infrastructure across Maurices’ retail stores.
Requirements
- Perform daily checks and basic troubleshooting for store hardware (registers, pinpads, printers, peripherals)
- Respond promptly to support requests from store personnel, providing clear communication and resolution for common technical issues
- Maintain accurate records of incidents, resolutions, and equipment status in ServiceNow and other tracking tools
- Assist with inventory management and asset tracking for store infrastructure components
- Support new store deployments and hardware installations under the guidance of senior team members
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Medical/Dental/Vision Insurance
Requirements Summary
High school diploma or equivalent, 1+ years of experience in technical support or customer service, and strong problem-solving skills
Apply now
Duluth
|
Minnesota
United States
Entry Level
In-Person
Full Time
50000-65000 USD/year
