maurices

Store Infrastructure Associate

Store Infrastructure Associate at maurices (Duluth, MN). Provide first-line tech support for retail stores using ServiceNow incident tracking. Hardware troubleshooting, asset management, deployments. HS diploma, 1+ tech support experience required.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Asset Management
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 6, 2025

maurices is a women’s apparel retailer seeking a Store Infrastructure Associate to join its corporate office in Duluth, Minnesota. The successful candidate will provide first-line support and maintenance for the technology infrastructure across Maurices’ retail stores.

Requirements

  • Perform daily checks and basic troubleshooting for store hardware (registers, pinpads, printers, peripherals)
  • Respond promptly to support requests from store personnel, providing clear communication and resolution for common technical issues
  • Maintain accurate records of incidents, resolutions, and equipment status in ServiceNow and other tracking tools
  • Assist with inventory management and asset tracking for store infrastructure components
  • Support new store deployments and hardware installations under the guidance of senior team members

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Medical/Dental/Vision Insurance

Requirements Summary

High school diploma or equivalent, 1+ years of experience in technical support or customer service, and strong problem-solving skills