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The University of Texas at Austin
Student Associate - CNS IT
Student Associate IT Support at UT Austin. Use ServiceNow ticketing, provide technical support, manage hardware logistics, and assist CNS OIT users. PTO & retirement included.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 20, 2025
We are seeking a proactive and goal-focused student worker to join our IT Support teams. As a member of our IT team, you will play a key role in providing assistance to CNS OIT users and departments.
Requirements
- Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.
- Provide prompt, courteous, and effective customer service.
- Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.
- Perform technical tasks including hardware setup, password resets, network patching, and software updates.
- Support ongoing projects in CNS IT Support, Inventory, and Security.
- Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.
- Assist with office administrative duties and communications.
Benefits
- Paid Time Off
- Retirement Plan
Requirements Summary
Must be actively enrolled at the University of Texas at Austin. Must be authorized to work in the US. Ability to work independently, able to complete tasks with limited oversight
Apply now
Austin
|
Texas
United States
Entry Level
In-Person
Full Time
40000-40000 USD/year
