Super Intelligence Support Account Lead

Lambda, The Superintelligence Cloud, is seeking a Super Intelligence Support Account Lead to serve as the key resource for their largest, most strategic customers. This role focuses on ensuring excellent customer support by resolving issues proactively, advocating for customer needs, and driving cross-functional collaboration. The ideal candidate will be a seasoned support professional with deep expertise in HPC and cloud infrastructure.

Requirements

• 5+ years in Support Account Management, Technical Account Management, or Support Engineering within cloud, enterprise IT, or infrastructure environments.
• Proven experience in HPC environments, showcasing expertise in Linux cluster administration, with strong preference for Kubernetes and/or Slurm.
• Proven ability to own escalations end-to-end, with strong skills in incident management and structured communication.
• Solid understanding of cloud and HPC infrastructure (GPU cloud, Kubernetes, Linux clusters, or public cloud platforms).

Benefits

• Health, dental, and vision coverage
• Wellness and Commuter stipends
• 401k Plan with company match
• Flexible Paid Time Off