Supervisor, Site Reliability Engineering - 3rd Shift - Federal

ServiceNow is seeking a Site Reliability Engineering Supervisor to lead a team focused on maintaining and enhancing the reliability, scalability, and performance of the ServiceNow infrastructure for 3rd-shift customers. The role involves automation, monitoring, incident resolution, and collaboration with various teams to improve platform usability and address technical challenges. This position is a key contributor to ServiceNow's ability to keep its customers running smoothly and reliably.

Requirements

• Hands-on technical skills in Linux, databases, systems and coding.
• 2+ years of experience in a team leadership or management role.
• 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
• Experience with design and implementation of monitoring solutions for large and scalable environments.
• Experience working in software, platform, and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs