.svg)
ServiceNow
Support Account Manager
Join ServiceNow as a Support Account Manager in Orlando, FL. Leverage ITSM and AI skills to enhance customer satisfaction and drive improvements. Competitive salary and benefits included.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 26, 2025
ServiceNow is seeking a Support Account Manager to deliver world-class customer satisfaction and drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively. The role involves delivering proactive and reactive services, acting as a central point of contact for all support-related activities, and driving continual improvement for the customer and their environment.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Excellent written and oral communication skills
- Experience dealing with technical support teams
- Fundamental understanding of ITSM in enterprise environments and global deployments
- Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
Benefits
- Competitive salary
- Supportive teams
- Opportunity to progress in your career with a forward-thinking organisation
- Resources to help you and your loved ones be well
- Benefits plans and programs
- Mental health resources that offer coaching and 24/7 support
- Family support resources and parental leave programs
Requirements Summary
Experience in AI, excellent communication skills, and experience in technical support teams are required. Ability to work in a fast-paced environment and a fundamental understanding of ITSM are also necessary
