Support Account Manager

ServiceNow is seeking a Support Account Manager to deliver world-class customer satisfaction and drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

• 10-12 yrs of experience with 2+ years of customer-facing experience
• Flexible and ready to work in India early morning or late evening shifts
• Ready to work on weekends
• Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources
• Family support resources and parental leave programs
• Flexible working culture
• Childcare and caregiving benefits
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs