Support Account Manager

ServiceNow is seeking a Support Account Manager to join their Support Account Management (SAM) Services team. The role will involve delivering world-class customer satisfaction, acting as a central point of contact for all support-related activities, and driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset
• ServiceNow platform knowledge or experience
• Project Management capabilities and principles
• Service delivery account management experience

Benefits

• health plans
• flexible spending accounts
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs