Support Account Manager - Federal

ServiceNow is seeking a motivated Support Account Manager to deliver customer success by providing proactive and reactive support across a diverse portfolio of accounts. The role involves analyzing customer data, coordinating with internal teams, and contributing to data intelligence initiatives. ServiceNow values diversity, inclusion, and a culture of belonging.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Basic technical knowledge of Cloud Solutions and Software architecture.
• Understanding of best practices in IT (ITIL, Project Management Techniques, Role Based Operations).
• Basic understanding of the working of AI into work processes and AI-powered tools.

Benefits

• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• Tuition reimbursement program
• Learning experience platform with self-paced learning
• Employee belonging groups
• Volunteer opportunities
• Community outreach programs
• Company-wide well-being days
• Career progression opportunities