Support Account Manager - Federal

ServiceNow is seeking a highly motivated Support Account Manager to deliver world-class customer satisfaction and help ServiceNow change the way people work. The role involves proactive and reactive customer service, cross-functional collaboration, and driving business value through solutions and technical guidance. It's a great opportunity to join a growing company in a fast-paced environment focused on innovation and sustainability.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Excellent written and oral communication skills.
• Experience dealing with technical support teams.
• Understanding of ITSM in enterprise environments and global deployments.
• Comfortable interacting with all levels of management.
• Working knowledge of ITIL incident, problem and release management processes.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan
• Employer match
• Flexible time away plan
• Family leave programs