Support Account Manager - Federal

ServiceNow is a leader in AI-enhanced technology, seeking a highly motivated Support Account Manager to help them deliver exceptional customer satisfaction. The role involves proactive and reactive service delivery, cross-functional team management, and ensuring customer-impacting issues are resolved quickly. The company focuses on creating a supportive and inclusive work environment through well-being programs, flexible working, and training opportunities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Excellent written and oral communication skills.
• Understanding of ITSM in enterprise environments.
• Comfort interacting with all levels of management.

Benefits

• Flexible spending accounts
• 401(k) Plan with company match
• Employee stock options
• Life insurance
• Health benefits
• Parental leave programs
• Childcare and caregiving benefits
• Learning experience platform
• Tuition reimbursement program
• Mentoring program
• Team-building activities
• Volunteer programs
• Community outreach programs