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ServiceNow
Support Account Manager - Federal
Join ServiceNow as a Support Account Manager in Vienna, VA. Leverage ITSM/ITIL skills to enhance customer satisfaction and drive value. Benefits include health plans and flexible time off.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 11, 2025
ServiceNow is seeking a highly motivated Support Account Manager (SAM) to deliver world-class customer satisfaction by being a central point of contact for support-related activities. The role involves proactive and reactive services, cross-functional team collaboration, and driving value to customers while mitigating potential business impacts. ServiceNow values work-life balance, inclusivity, and diversity within the organization.
Requirements
- Experience in integrating AI into work processes.
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Understanding of ITSM in enterprise environments.
- Working knowledge of ITIL incident, problem and release management.
Benefits
- Health plans
- 401(k) Plan with company match
- Flexible spending accounts
- Flexible time away plan
- Family leave programs
Requirements Summary
AI integration experience, strong communication skills, and knowledge of ITSM/ITIL. Comfortable in fast-paced environments with technical understanding and service delivery
Apply now
Vienna
|
Virginia
United States
Entry Level
In-Person
Full Time
102600-169300 USD/year
