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ServiceNow
Support Account Manager
Join ServiceNow as a Support Account Manager in San Diego. Leverage ITSM and AI skills to enhance customer satisfaction. Enjoy flexible culture and growth benefits.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 22, 2025
ServiceNow is seeking a highly motivated Support Account Manager to join their Customer Success team. This role involves delivering world-class customer satisfaction, acting as a central point of contact for strategic customers, driving cross-functional teams, and ensuring customer issues are resolved effectively. ServiceNow offers a supportive and evolving workplace with benefits and development opportunities.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- Excellent written and oral communication skills
- Experience dealing with technical support teams
- Fundamental understanding of ITSM in enterprise environments and global deployments
- Comfortable interacting with all levels of management
- Working knowledge of ITIL incident, problem and release management process
- Ability to work with tight schedules and fast paced environment
- Broad technical understanding in a cloud software environment
Benefits
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Mentoring program
Requirements Summary
Experience with AI integration & excellent communication skills required. Must have a solid understanding of ITSM, cloud software & incident management. Collaborative mindset is a plus
