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City of New York
Support Analyst
Join the City of New York as a Support Analyst in NYC. Utilize ServiceNow for incident management, troubleshoot IT issues, and support NYCHA applications. Benefits include medical coverage and pension plans.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
The IT Support Analyst provides technical support to NYCHA central and field staff, diagnosing and resolving hardware and software issues. The role involves providing user support, documenting problems, and communicating effectively. The position reports to the Service Desk Manager and requires initiative and independent judgment.
Requirements
- Diagnose and resolve issues with hardware, software, and network connectivity.
- Troubleshoot issues related to voice communication, data connectivity, and cellular coverage.
- Log and manage incidents and service requests in ServiceNow.
- Provide user support for NYCHA applications (Maximo, Genysys Voice, Microsoft Office).
- Create and maintain user training materials.
Benefits
- Medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan
- Choice of medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan
- Choice of medical coverage plans
- Deferred compensation plans
Requirements Summary
Associate or 4 year degree plus 1 year experience in a related field. Bachelor’s degree is needed for those who don’t meet requirements. Minimum two years of experience with analytical, planning, or technical skills is required
