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Peraton
Support Center Analyst
Join Peraton as a Support Center Analyst in the US. Leverage ServiceNow for technical support, troubleshooting, and enhancing service delivery. Requires 5 years' experience.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
Support Center Analyst provides front-line technical support to end users by responding to inquiries, troubleshooting issues, and ensuring timely resolution of hardware service requests.
Requirements
- High School diploma and 5 years of experience
- U.S. Citizen with an active secret clearance
- 1–3 years of experience in a help desk, service desk, or technical support role
- Strong knowledge of Windows/Mac operating systems, Microsoft Office 365, basic networking, and remote support tools
- Experience with ticketing systems such as ServiceNow, Remedy, Zendesk, or similar
Benefits
- Internally maintained knowledge base articles and documentation
- Ongoing training to maintain technical knowledge and stay current
- Ability to identify trends, recurring issues, and process improvements to enhance service delivery
Requirements Summary
High school diploma and 5 years of experience, 1–3 years of experience in a help desk role, strong knowledge of Windows/Mac operating systems
