Support Center Analyst

We are seeking experienced Support Center Analysts to join our team. This position provides front-line technical support to end users, troubleshooting issues and ensuring timely resolution of hardware service requests. The role is fully remote and essential to maintaining productivity and user satisfaction.

Requirements

• High School diploma and 5 years of experience
• U.S. Citizenship and active secret clearance
• 1–3 years of experience in a help desk, service desk, or technical support role
• Strong knowledge of Windows/Mac operating systems, Microsoft Office 365, basic networking, and remote support tools
• Experience with ticketing systems such as ServiceNow, Remedy, Zendesk, or similar
• Excellent customer service, communication, and interpersonal skills

Benefits

• Flexible work environment