Support Engineer

Version 1 is seeking a skilled Onsite Support Engineer to serve as the primary point of contact for technical support at their customer sites in Dublin, Ireland. The role involves delivering excellent customer service, resolving IT-related issues, and maintaining a dependable IT infrastructure. This position offers an opportunity to contribute to a growing organization and be a key part of their Service Management operations.

Requirements

• Serve as the first point of contact for technical support.
• Deliver excellent customer service and build strong relationships with end-users.
• Handle escalations calmly and professionally.
• Maintain accurate documentation of incidents.
• Monitor system performance and identify potential issues proactively.

Benefits

• Competitive salary
• Health Insurance
• Pension
• Life Insurance
• Financial Wellbeing
• Educational assistance
• Employee Discounts
• Flexible work options