Support Engineer

We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in application or IT support roles.
• Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana).
• Strong troubleshooting and analytical skills.
• Good understanding of SQL and scripting (e.g., Shell, Python) is a plus.
• Excellent verbal and written communication skills.

Benefits

• Rotational shifts, including night shifts, to provide 24/7 application support.
• Flexibility to work weekends and public holidays as per shift schedule.
• Ability to handle responsibilities independently during off-hours.