Support Engineer

We are looking for a Support Engineer with 7+ years of hands-on experience in technical support, systems administration, and customer service. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for helping teams resolve technical challenges efficiently.

Requirements

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Ability to work outside standard business hours as needed, including nights and weekends.
• Strong hands-on experience with Red Hat Enterprise Linux (RHEL 7/8/9) in production environments.
• Experience with database systems including SQL Server, Oracle, Mongo and Dremio.
• Experience with Autosys job scheduling.
• Proficiency in scripting and automation (e.g. Bash, python).
• Experience with some form of ticketing system (ServiceNow).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.

Benefits

• A highly competitive compensation and benefits package.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.