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NielsenIQ
Support Engineer (Technical Writing/ knowledge manager)
Join NielsenIQ in Pune as a Support Engineer (Technical Writing/Knowledge Manager). Leverage ServiceNow skills to create ITIL-compliant documentation. 3-5 yrs exp. benefits include flexible work and LinkedIn Learning.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
NIQ is seeking an experienced IT Knowledge Technical Writer to join their team. The role involves creating and maintaining knowledge base articles and process documentation, collaborating with experts, and ensuring content accuracy and relevance within an ITIL framework. The focus is on translating complex technical information into user-friendly content for internal communication and service teams.
Requirements
- 3 to 5 years of experience in technical writing or knowledge management within an IT environment
- Understanding of ITIL practices, particularly around Knowledge Management
- Proven ability to write clear and concise documentation for both technical and non-technical audiences
- Experience working with ITSM tools such as ServiceNow, Confluence, or similar platforms
- Excellent attention to detail, editorial skills, and ability to manage multiple documentation projects simultaneously
- Strong stakeholder engagement and communication skills
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Requirements Summary
3-5 yrs IT writing/ KM exp. ITIL knowledge & clear documentation skills. ITSM tools experience preferred
