Support Manager

Support Manager Opportunity: Manage a support team, deliver Business Intelligence and Data Warehouse solutions, and lead research and triage of complex problems.

Requirements

• Strong ITIL knowledge of IT Service Management/Delivery
• Experience in industry leading applications such as Remedy or ServiceNow
• Knowledge of Business Intelligence & Data Warehouse theory
• Strong experience of the Microsoft BI Stack
• Experience in using other database platforms
• Knowledge of C#, Microsoft.NET technologies or a background in coding
• Experience with Microsoft Azure technologies
• Experience with agile development tools
• Prior experience managing a support and/or development team
• Strong knowledge and experience in ITIL Service Management
• Extensive experience with the Microsoft BI tool-stack on Data Warehousing projects
• Experience designing and developing enterprise grade software solutions
• Strong database knowledge/experience
• Experience with agile development methodologies
• Experience with automated testing
• Strong knowledge of industry data standards and architectures
• Requirements definition and data analysis, data modelling experience in data warehouse environment of insurance/financial services domain