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Stryker
Support Process Manager
Support Process Manager at Stryker, Bengaluru. Lead process improvements for customer support using CRM & business process modeling. 8+ yrs technical support, process design expertise required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 2, 2025
As a Support Process Manager at Stryker, you will be working with cross-functional teams to create process changes and improvements for key Customer Support functions. You will analyze data and evaluate business components to assess current performance baselines and help develop and redesign initiatives and processes to drive business goals, objectives, and programs.
Requirements
- 8+ years of overall experience in technical support
- 3+ Experience in Process design/modelling
- Bachelor’s Degree, preferably in a technical discipline
- Experience implementing and maintaining support centers
- Experience working in CRM (such as Salesforce)
- Solid understanding of all Support Processes
- Experience in change management
- Strong presentation and communication skills
- Experience in use of or defining support processes in a Software Technology and/or SAAS company
- Strong familiarity with one or more of the Business Process Modeling tools
- Strong analytical skills
- Ability to identify risks and dependencies
- Experience in business process audits
Requirements Summary
8+ years of technical support experience, 3+ years of process design experience, Bachelor's degree in a technical discipline, and experience in change management
