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LW”,
Support Services Analyst
Join LW in Manchester as a Support Services Analyst. Leverage ServiceNow skills to optimize customer support systems. ITIL & ServiceNow certifications required. Benefits include health insurance and wellness programs.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
We are seeking a Support Services Analyst to enhance our customer engagement by administering, supporting, and optimising our Customer Support Systems, while maintaining the firm’s Customer Experience (CX) platform.
Requirements
- An in-depth knowledge of Talkdesk or similar CX platforms
- Knowledge of ServiceNow or similar CRM platforms
- Knowledge of Microsoft Windows and Server
- A high school diploma or equivalent
- An ITIL certification
- Microsoft and ServiceNow certifications
- Experience in a CX administrator role, preferably
- Technology support-related experience, and corporate or law firm experience, preferably
Benefits
- Health insurance
- Group income protection
- Life assurance
- A pension plan
- Wellness programs
- Employee discounts
Requirements Summary
High school diploma or equivalent, ITIL certification, experience in CX administrator role and corporate or law firm experience
