System Admin II - ServiceNow

At Qualtrics, we are creating software for the world's best brands to deliver exceptional frontline experiences. We are seeking a System Admin II - ServiceNow to manage our ServiceNow instance, administer, and configure the platform, and ensure the platform remains current and secure. This role is vital for ensuring that our systems operate smoothly, meeting end-user needs, while driving continuous improvement in our IT service management processes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in ServiceNow administration, with a solid understanding of ITIL principles.
• Proficiency in configuring and managing ServiceNow modules and features, including workflows, notifications, and reporting.
• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
• Excellent verbal and written communication skills, able to interact effectively with diverse stakeholders.
• Relevant ServiceNow certifications (e.g., Certified System Administrator) are desirable.

Benefits

• Experience Bonus Program: Unique experiences on the 1-year anniversary.
• Wellness Reimbursement: Support for employee wellness.
• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
• Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.