System Configuration Engineer

M&G Global Services is seeking a talented System Configuration Engineer to join their Enterprise Technology team. The role involves setting up and configuring ServiceNow ITOM, cloud management, and event management. The successful candidate will have strong expertise in IT service management, infrastructure alerting, and cloud platforms.

Requirements

• Fluent in both verbal and written English
• Strong Expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools
• Experience in configuration of IT Service Management, Incident Mgmt, Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• A deep understanding of infrastructure alerting, trending of data and fine tuning to ensure incidents are created when necessary and false alerts minimised
• Understanding of service maps and ability to utilise them to provide meaningful data to key stakeholders
• Experience in configuration of CMDB, Asset Mgmt.
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User Trainings
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• An understanding of cloud platforms e.g. (Azure, OCI, GCP)
• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Benefits

• Competitive salary
• Reward package
• Full training and professional development
• Inclusive environment