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Eye Care Partners Career Opportunities
Director, IT Operations
Director of IT Operations at Eye Care Partners in Ballwin, MO. Lead IT services, ensure compliance, and leverage ServiceNow for workflow efficiency. 10+ years in IT ops required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Integration Hub
Now Platform App Engine
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 12, 2025
EyeCare Partners, a leading provider of clinically integrated eye care, is seeking a Director of IT Operations to lead the IT infrastructure and services. This role involves overseeing day-to-day operations, ensuring service delivery and compliance with healthcare regulations, and leveraging ServiceNow to streamline workflows. The ideal candidate is strategic, technical, and adept at people management.
Requirements
- Lead and mentor IT professionals.
- Oversee IT operations, service desk, incident response, and infrastructure support.
- Develop and enforce IT policies and procedures.
- Manage and monitor KPIs and SLAs.
- Maintain security compliance with HIPAA and other regulations.
- Collaborate with clinical and administrative leaders.
- Foster a culture of continuous improvement.
Requirements Summary
Bachelor's degree in IT or equivalent. 10+ years IT operations experience. Healthcare industry knowledge (HIPAA) is preferred
