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Globalchannelmanagement
System Support Analyst
System Support Analyst at Globalchannelmanagement (Indianapolis, IN). Manage service operations using ServiceNow & Jira, monitor CAPA items, handle change management. Requires IT/CS degree, 1-3 yrs experience, strong analytics skills.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
System Support Analyst needs 1-3 years of experience in Information Technology, Computer Science, or a related field and experience in service management within regulated or enterprise environments. The role involves managing service operations, monitoring CAPA items, and utilizing Jira and ServiceNow tools.
Requirements
- Familiarity with CAPA processes, access control, and change management.
- Knowledge of validation documentation practices and audit requirements.
- Proficiency in Jira or similar task management tools.
- Strong analytical skills and experience with metric reporting tools.
- Excellent communication and coordination abilities.
- Ability to work independently and collaboratively across technical and operational teams.
Requirements Summary
Bachelor's degree in Information Technology, Computer Science, or a related field and 1-3 years of experience in service management
