Systems Administrator (Implementation)

Join our growing team as a Systems Administrator (Implementation) and support customer missions at NGA. Provide support for implementation, maintenance, and incident troubleshooting of IT systems, manage hardware, and resolve IT incidents.

Requirements

• Provide support for implementation, maintenance, and incident troubleshooting of IT systems
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Install application software on end user device workstations via scripted install packages
• Inventory management of UDS deployed software and end user devices
• Network and locally attached printers
• Assist users in accessing and using IT systems
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
• Identify and execute process improvements and other enhancements that improve operational efficiency

Benefits

• Health/Dental/Vision
• 401(k) match
• Potential Profit Sharing
• Universal Leave
• STD/LTD/Life Insurance/Voluntary Life Insurance
• Stipends
• Referral Bonuses