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Trimble Inc.
Systems Engineer
Join Trimble Inc. as a Systems Engineer in Chennai, Tamil Nadu. Leverage ServiceNow for Change & Incident Management, ensuring IT service availability. 5+ years in ITSM required. Benefits include training and compliance support.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
DevOps
Governance, Risk, and Compliance
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
The Systems Engineer is responsible for managing the Change Management and Incident Management processes within the IT environment, ensuring seamless implementation of IT changes while maintaining service availability through effective incident response.
Requirements
- 5+ years of experience in Change Management, Incident Management, or IT Service Management (ITSM)
- Strong understanding of ITIL Change & Incident Management processes
- Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira, Splunk, PagerDuty
- Ability to perform risk assessment and impact analysis for IT changes and incidents
- Crisis management and decision-making skills in high-pressure situations
- Strong stakeholder communication and coordination abilities across technical and business teams
- Hands-on experience in cloud-based, DevOps, and Agile environments
- Knowledge of cybersecurity incident handling and risk management
Benefits
- Training and awareness on Change Management best practices
- Maintaining Change Management documentation / proof for Compliance for various products
- Incident dashboards, reports, and KPIs to track and optimize performance
Requirements Summary
5+ years of experience in Change Management, Incident Management, or IT Service Management, strong understanding of ITIL Change & Incident Management processes, experience with ITSM tools
