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Apple
Retail Online Production Support Analyst
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
IT Operations Management
IT Service Management
Integration Hub
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
September 13, 2025
This role involves providing production support, coordinating both IS&T problem-solving and business recovery tasks. The analyst will drive change to build fault tolerance in tools and systems, proactively identify issues, and deliver operational improvements. They will act as a liaison between business partners, technical teams, and IT operations.
Requirements
- Deepen subject matter expertise
- Apply data analytical skills
- Proficiency in ITIL or similar IT Service Management models
- Hands-on experience with ServiceNow or similar ticketing systems
Requirements Summary
3+ years of production support exp. Data analytics skills & ITIL. ServiceNow expertise required
