Team Lead, People Insights & Operations

Join Qualtrics as a Team Lead, People Insights & Operations, to build, mentor, and scale a dynamic HR operations team focused on delivering efficient, data-driven support for employees worldwide. Drive metrics-based excellence, process innovation, and seamless cross-functional collaboration to shape a new standard for people operations delivery across all regions.

Requirements

• 2+ years leading HR operations or shared services teams, ideally across multiple regions or time zones.
• Experience building and reporting on operational metrics: SLAs, QA rates, CSAT/NPS, case/ticket management, workflow optimization.
• Proficiency in ATS/HRIS/HRMS (SuccessFactors preferred) and case management systems (ServiceNow preferred), with strong analysis and dashboarding skills.
• General knowledge of frontline HR support, employee case management, and back-end workflow execution (data changes, compliance, payroll, documentation).
• Background partnering with global/local COEs (Payroll, Talent Acquisition, Total Rewards, etc.) and People team stakeholders.
• Analytical, adaptable, and process-minded; strong at troubleshooting, communication, coaching, and cross-functional influence.
• Bachelor’s degree in HR, Business Administration, or a related field; HR certifications a plus.
• Fluent English; additional languages (Spanish) a plus.

Benefits

• Workspaces: quiet spaces for deep thinking and collaboration.
• Commuter Benefits: generous monthly allowance for transportation.
• Wellness Reimbursement: toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more.
• Q Mentor Program: get matched with a mentor inside Qualtrics for career growth.
• The Qualtrics Hybrid Work Model: in-office days three times a week, with flexibility to work remotely the rest of the week.