Team Leader IT Service Desk & Digital Workplace (m/f/d)

CYBEX is seeking an ambitious IT Service Desk & Digital Workplace leader to support IT Service Desk & Digital Workplace team. The role involves day-to-day operational leadership, process management, and employee experience enhancement. This is a global company offering car seats, baby carriers and strollers for parents in the safety and style space.

Requirements

• Degree in Computer Science, Business Informatics, or equivalent qualification
• Several years of experience in IT Support, Service Desk, or Digital Workplace
• Strong knowledge in Microsoft 365 & Azure, Windows/macOS clients, Mobile Device Management
• ITIL processes and ticketing systems (ServiceNow, Jira Service Management, etc.)
• Experience in Endpoint Security, Identity & Access Management, and automation (PowerShell, Intune Policies)
• Technical expertise in conferencing systems is an added advantage
• Proven leadership experience with strong people management skills
• Excellent communication skills in English and German
• Strong customer orientation and problem-solving ability
• Analytical, process-oriented mindset with strong prioritization skills
• Resilient and decisive in critical situations
• Strong English and German communication

Benefits

• Attractive annual leave
• Discounts on products