Team Leader technical support 2nd Level DE

This team leader position in Switzerland involves leading and mentoring a team of 2nd-level technical support specialists. The role focuses on resolving escalated technical issues, process improvement, customer communication, and reporting on team performance. It requires strong technical expertise and leadership skills.

Requirements

• Lead, mentor, and motivate a team of 2nd level technical support specialists.
• Oversee the resolution of escalated technical issues (payment terminals).
• Identify and implement process improvements for efficiency and customer experience.
• Manage and handle escalated customer complaints.