Team Leader technical support 2nd Level DE

This Team Leader role focuses on leading, mentoring, and managing a team of 2nd level technical support specialists. Responsibilities include leading team performance, resolving escalated technical issues, improving processes, and ensuring excellent customer communication. The position requires a strong technical expertise and leadership skills.

Requirements

• 5+ years of experience in a technical support role, 2+ in a team leadership position
• Proven experience working with payment systems, credit card terminals (POS, attended, and unattended)
• Knowledge of EP2 environment and understanding of payment transaction processing
• Proficiency with support tools such as ticketing systems (Salesforce, ServiceNow)

Benefits

• Competitive salary
• Comprehensive benefits package