ServiceNow

Tech Support Engineer (Performance)

Join ServiceNow as a Tech Support Engineer in Telangana. Leverage your skills in AI, databases, and scripting to resolve performance issues and mentor juniors.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 14, 2025

This performance support engineer role focuses on managing and resolving challenges for the ServiceNow Technical Support team, particularly in Performance and instance availability. The engineer will be the last point of escalation, mentoring junior team members, and providing customer-facing technical guidance. It's a hybrid role requiring significant availability outside of regular business hours.

Requirements

  • Experience with AI-powered tools and automation.
  • Troubleshooting skills with relational databases (MySQL, Oracle).
  • Experience with scripting languages: JavaScript, Python, Perl, etc.
  • Advanced Unix/Linux experience.

Requirements Summary

Experience with AI, relational databases, scripting & Unix/Linux. Strong troubleshooting skills and excellent communication