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Telefónica
Tech_Técnico/a N2 - Microsoft Intune y Microsoft 365
Tech Specialist N2 at Telefónica (Madrid) supporting Intune & M365 services. Requires ITSM/ServiceNow expertise, incident resolution, M365 admin skills, Azure AD knowledge. Offers training, benefits, dynamic team.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 9, 2025
We are looking for a Tech Specialist N2 to join our FUTURE WORKPLACE - M365 unit in Madrid. You will be responsible for guaranteeing the operability of the Intune and M365 services, automating procedures, and providing technical support to clients.
Requirements
- Solid experience in ticket and incident resolution
- Knowledge of ITSM platforms (ServiceNow, Freshservice, Jira Service Management, or others)
- Ability to analyze processes and design efficient solutions
- Knowledge of M365, Sharepoint, Onedrive, Teams
- Knowledge of MDM oriented to Microsoft Intune
- Desirable Computer Engineering, Telecommunications Engineering, or similar
- Advanced Microsoft Certifications
- Experience in Microsoft 365: Exchange Online administration, Teams, SharePoint Online, OneDrive
- Experience in Intune
- Familiarity with Azure Active Directory, identity management, and synchronization with Azure AD Connect
- Experience in hybrid Exchange environments (configuration, coexistence, migration)
- English B2+
Benefits
- Continuous training and certifications
- Attractive package of social benefits
- Excellent dynamic and multidisciplinary work environment
- Volunteer programs
Requirements Summary
2-5 years of experience in ticket and incident resolution, knowledge of ITSM platforms, and Microsoft 365, Intune, and Azure Active Directory
