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Telefónica
Tech_Técnico/a N2 - Microsoft Intune y Microsoft 365
Tech Technician N2 at Telefónica (Granada) managing Intune/M365 services. ServiceNow ITSM expertise required. Support tickets, automation, MDM. Certifications, training benefits.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 9, 2025
We are looking for a Tech Technician N2 to join our Future Workplace – M365 unit at Telefónica Tech. As a Tech Technician, you will be responsible for ensuring the operability of Intune and M365 services, automating procedures, and providing technical support to clients. If you have experience in resolving tickets and incidents, knowledge of ITSM platforms, and expertise in Microsoft 365 and Intune, we want to hear from you!
Requirements
- Solid experience in resolving tickets and incidents
- Knowledge of ITSM platforms (ServiceNow, Freshservice, Jira Service Management, or others)
- Ability to analyze processes and design efficient solutions
- Knowledge of M365, SharePoint, OneDrive, Teams
- Knowledge of MDM focused on Microsoft Intune
- Desired education in Computer Science, Telecommunications Engineering, or similar
- Advanced Microsoft Certifications
Benefits
- Continuous training and certifications
- Attractive package of social benefits
- Excellent dynamic and multidisciplinary working environment
- Volunteer programs
Requirements Summary
Solid experience in resolving tickets and incidents, knowledge of ITSM platforms, and expertise in Microsoft 365 and Intune
