Technical Account Manager

The Technical Account Manager is a designated client resource responsible for providing technical account planning, program management, and oversight for key client initiatives and projects. The role ensures that these initiatives align with the client's strategic priorities and Sprinklr's product capabilities, and are completed on time and within specifications with extremely high-quality deliverables.

Requirements

• 5-7+ years of Technical Account Manager experience
• Knowledge of REST/JSON API
• Knowledge of software languages: JavaScript, Java, Ruby, Python
• Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
• High-level knowledge of relational databases and NoSQL
• Complete understanding of software development lifecycle best practices
• Ability to independently manage the operational aspects of ongoing projects
• Excellent judgment, analytical thinking, and problem-solving skills
• Experience in business process mapping or operational redesign/improvement
• Knowledge of both theoretical and practical aspects of project management
• Self-motivated individual with excellent time management and organizational skills
• Strong cross-functional collaboration skills, relationship-building skills, and ability to achieve results without direct reporting relationships
• Strong oral and written communication skills
• Strong sense of personal responsibility and accountability for delivering high-quality work

Benefits

• Comprehensive health plans
• Well-being programs
• Financial protection for employees and their families
• Daily meditation breaks
• Virtual fitness
• Access to Headspace
• Continuous learning opportunities with LinkedIn Learning
• Judgment-free zone with equal employment opportunity regardless of gender, race, ethnicity, age, and lifestyle preference