Technical Account Manager

LightEdge is an enterprise-grade cloud services and colocation company looking for a Technical Account Manager to deliver professional support to Strategic customers, engaging on complex projects and day-to-day operations.

Requirements

• Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience
• 4-7 years of experience in a technical support, system administration, engineering, or customer experience role
• Experience working in a datacenter or managed service provider a plus
• Experience using ServiceNow, Salesforce, and Waterfall / Kaban style project management software
• Strong troubleshooting and problem-solving skills
• Experience working and opening trouble tickets with vendors and / or telecom carriers
• Excellent communication and interpersonal skills for work in a collaborative team environment
• Capable of managing multiple projects simultaneously
• Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
• Able to maintain professional demeanor under stress
• Demonstrated willingness to learn and adapt to changes in technology
• Able to remain solution-focused and composed in high-pressure situations
• Demonstrated ability to learn and adapt to new technologies

Benefits

• Health insurance
• 401k Matching
• Paid Time Off