Technical Account Manager

Join LightEdge as a Technical Account Manager to deliver expert support to Strategic customers, engage in collaborative efforts with internal teams, and foster a superior customer experience.

Requirements

• Associate degree in Information Technology, a related discipline, or an equivalent combination of education and work experience
• 4-7 years of experience in a technical support, system administration, engineering, or customer experience role
• Experience working in a datacenter or managed service provider
• Experience using ServiceNow, Salesforce, and Waterfall / Kaban style project management software
• Strong troubleshooting and problem-solving skills
• Experience working and opening trouble tickets with vendors and / or telecom carriers
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Ability to multi-task and operate with minimal supervision
• Ability to maintain professional demeanor under stress
• Demonstrated willingness to learn and adapt to changes in technology
• Ability to remain solution-focused and composed in high-pressure situations

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching