Technical Account Manager, DEX - Remote, USA

Join TeamViewer, the leader in remote connectivity software, as a Technical Account Manager, DEX. You will be a customer-centric technical thought leader and evangelist, supporting the success of the organization by removing technical barriers and enabling customers to utilize the TeamViewer DEX platform to their best effect.

Requirements

• Be a Product and Platform subject matter expert (SME)
• Guide customers through business-critical changes and opportunities
• Develop technical documentation and designs to aid in the scoping and implementation of solutions
• Provide grounded, feasible, and detailed feedback to internal Product Teams to aid platform growth
• Perform technical development of customer solutions to an MVP level
• Provide strategic business and technical level expertise to aid customer decisions and processes
• Work as a trusted advisor to all customer stakeholders to provide high-level proposals and solutions
• Deliver and lead workshops, discussions, and presentations around architecture, design & technical roadmap, aligning to business goals
• Create statements and proposals quantifying deliverables and effort for use by PS/Strategic teams
• Serve as a point of escalation for DEX services including PS, support and EE teams
• Identify and lead integration discussions - providing guidance for the customer and feedback to internal product teams
• Drive and identify value of new product offerings, providing forward thinking solutions and paths to customer adoption
• Encourage customer participation in TeamViewer initiatives (Webinars, Roadshows, Product Feedback, Early Access Programs etc)
• Obtain knowledge and certifications of TeamViewer DEX Platform and solutions
• Communicate clearly to both customer contacts and internal colleagues

Benefits

• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, business casual dress code, frequent all Hands and Leadership Lunches