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ServiceNow
Technical AI Program Manager, CSM
Join ServiceNow in Santa Clara as a Technical AI Program Manager, CSM. Lead AI initiatives, drive customer success, and leverage ServiceNow's AI capabilities.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 8, 2025
ServiceNow is seeking a Technical AI Program Manager, CSM to partner with the Platform and Product Business Unit to deliver an AI-first implementation and adoption experience for customers. The role involves designing, productizing, and piloting Agentic AI, establishing process standardization, and driving early customer success. This is a key initiative for rapidly growing Enterprise AI companies.
Requirements
- 7+ years in program or portfolio management
- 3+ years leading AI/ML or GenAI initiatives at enterprise scale
- Proven ability to operationalize AI governance and run CoE review boards
- Strong understanding of agentic AI and generative AI patterns
- Experience with AI platform governance
- Prior implementation and deployment experience of enterprise solutions
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- Flexible time away plan
- Family leave programs
Requirements Summary
7+ yrs program mgmt, 3+ in AI/ML. Enterprise scale AI experience. Need proof of governance and coE. Strong understanding of agentic AI
Apply now
Santa Clara
|
California
United States
Senior
In-Person
Full Time
162600-284600 USD/year
