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ServiceNow
Technical AI Program Manager, ITSM
Join ServiceNow as a Technical AI Program Manager in Santa Clara, CA. Leverage your AI expertise to enhance ITSM solutions. 7+ years in program management required. Benefits include health plans and 401(k) match.
The Mothership
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 8, 2025
ServiceNow is seeking a Technical AI Program Manager to partner with Platform and Product Business Units on AI-first implementation and adoption. The role focuses on designing, building, and piloting agentic AI solutions to reduce time-to-first-useful outcome and improve customer experience. The position requires a combination of strategic thinking, product development, and deep AI knowledge.
Requirements
- 7+ years in program or portfolio management
- 3+ years leading AI/ML or GenAI initiatives at enterprise scale
- Proven ability to operationalize AI governance
- Strong understanding of agentic AI and generative AI patterns
- Experience with AI platform governance
- Experience with AI platform concepts (MLOps/LLMOps)
- Master’s degree or advanced degree in a technical or quantitative field
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- Matching Donations
- Flexible time away plan and family leave programs
Requirements Summary
7+ years program mgmt, 3+ leading AI/ML, strong governance understanding. Bachelor’s degree needed (advanced degree preferred)
Apply now
Santa Clara
|
California
United States
Mid-Level
In-Person
Full Time
162600-284600 USD/year
