Technical Analyst 3-Support

As a Support engineer, you will provide post-sales support and solutions for Oracle customers. This includes resolving technical inquiries via phone and electronic channels, as well as troubleshooting the use of Oracle products. You will act as a primary point of contact for customers and provide advice on various issues. This role requires the ability to independently research and develop solutions and escalate issues when necessary.

Requirements

• 5+ years of Technical Support experience
• Excellent knowledge of Network Switching and Routing
• Knowledge of Ethernet Switches or IB (Infiniband) Switches or both
• Unix platform (various Linux distributions)
• Knowledge of IPsec
• Good experience of troubleshooting customer issues
• Experience with ITSM tools like ServiceNow, Zendesk
• Excellent verbal and written English communication skills

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Inclusion of people with disabilities