Technical Analyst II - ServiceNow

At BOK Financial, our success starts with our incredible talent. Are you an experienced Technical Analyst II who enjoys problem solving? This is an opportunity to become involved in some major transformative projects and leverage new cutting- edge technology. Bring your passion for technical support. It’s an exciting time to join us!

Requirements

• 3-5 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations
• Bachelor’s Degree in Information Technology or Computer Science or related field of study
• Experience with ServiceNow FSO: Proven experience in configuring and maintaining ServiceNow FSO modules
• Workflow Development: Ability to design and implement workflows that meet business requirements
• User Story Development: Experience in creating detailed user stories and translating them into technical requirements
• Technical Skills: Proficiency in scripting languages (JavaScript, Glide), ServiceNow platform capabilities, and integration tools
• Problem-Solving: Strong analytical skills to troubleshoot and resolve issues
• Communication: Excellent communication skills to collaborate with stakeholders and team members
• Single application data flows across multiple applications
• Software integration, system integration, and technology used
• RDBMS principles and tools
• Tiered environments (e.g. development, testing, UAT, production, DR)
• Application disaster recovery
• SQL Queries
• IT and IS standards and concepts
• Banking and payments industry and processes
• Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity
• Project Management Methodology (basic framework, phases, artifacts, process, and project funding)
• Quality / Testing Methodologies and tools
• IT lifecycle Governance
• Ability to effectively plan time, method, manner and sequence of own work assignments
• Agile, waterfall, or other project management strategy
• Oral and written communication skills to effectively represent self and BOKF
• Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers

Benefits

• industry-leading benefits addressing your complete physical, financial and emotional health