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ServiceNow
Technical Consultant-Customer Service Management (CSM) Certification
Join ServiceNow in Addison, TX as a Technical Consultant-Customer Service Management. Leverage your 8+ years of consulting and ServiceNow CSM expertise to drive customer success. Benefits include strong communication and design skills development.
The Mothership
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Customer Service Management
Field Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Certified System Administrator
Job description
Posted on:
June 3, 2025
The Technical Consultant-Customer Service Management (CSM) Certification is responsible for configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
Requirements
- 8+ years of consulting experience for complex, global organizations
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow Certified System Administrator, Customer Service Management (CSM) Implementor, and Field Service Management (FSM) Implementor certifications
Benefits
- Excellent communication skills (both written and verbal)
- Strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
- Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
Requirements Summary
8+ years of consulting experience, experience with AI integration, and ServiceNow certifications
