Revenera is seeking a Technical Consultant to onboard and configure Flexera products to meet customer needs and goals. The role involves providing expert consultation, delivering functional and technical solutions, and supporting customers through their journey.
Requirements
- Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets
- Flexera FNMS Upgrades
- Flexera OneITVSnow SLM Upgrades
- Snow AtlasCCOSAPEngineeringSnow4EngineeringProductivity OptimizerApp BrokerRisk MonitorDigital & Tech Skills
- Base knowledge of Computer/Hardware NetworkingData Science & Analytics
- Delivering Cloud Computing Services
- Using Customer Relationship Management Software (e.g., SFDC, Gainsight)
- Using Collaboration and productivity softwareAPI programming (e.g., Powershell or equivalent) Graph QL
- Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)
- Domain expertise in Core SAM TechnologiesDomain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)
- Data
- Relationship DB etc
- Security – working knowledge of applying SSL Certificates,Networking – working knowledge of “concepts”
- Business Skills
- Resource Management and OperationsCoordination and Time Management
- Project Management
- Industry Knowledge
- Supporting Sales Communication and Marketing of Products and Services
- Customer Experience
- Innovation & Creativity
- Building capability & experience for:Problem SolvingAnalytical ThinkingCreative ThinkingCritical ThinkingSystems Thinking (Process Improvement)Languages
- Business English (as a minimum, other languages as determined by the local market)
- Working with People
- Active listening, communication, and information exchange
- Service Orientation
- Following instructions and procedures
- Assisting and supporting co-workers
- Social Influence
- Empathy
- Persuasion and Negotiation
- Liaising and Networking
- Building Trust
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance