Technical Customer Service Representative (Support Desk)

The Operations Service Center Network Analyst will manage the phone queue, troubleshoot technical requests, and monitor the alarm board. The role requires shift work and involves answering phones, providing tier 1 technical support, and responding to internal Helpdesk support tickets.

Requirements

• 1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person
• Associate's degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience
• One or more years of IT experience in a customer-focused role
• Experienced with or willing to learn the required software applications, including CA, ServiceNow, etc.
• Competent in Microsoft Office Suite
• Knowledge of a broad array of systems and software troubleshooting is preferred
• Familiarity with routing and switching technologies, Domain Name Services (DNS), Firewall technologies
• Must be able to obtain a Public Trust clearance
• US Citizenship for this position is required by law due to federal customer contracts

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits